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Insurance Information

Rex Outpatient Rehabilitation accepts most insurances, including Medicare and Medicaid.  For your convenience, we have provided some information and frequently asked questions, below.  If you have any questions, please feel free to contact one of our offices. 

Will You Verify My Insurance?

We verify your insurance on the day of your first visit, not prior to your evaluation.  At your first visit, we always verify whether you are enrolled in a particular insurance plan, usually by on-line verification.  As a courtesy to you, we may call your insurance company to get more detailed information about your coverage, including co-insurance and copay information. Rex Outpatient Rehabilitation does not guarantee the accuracy of this information supplied by your insurance company.  Once your insurance claim is processed, you will be responsible for any remaining balance identified by your insurance company. Ultimately, it is your responsibility to know specific details of your plan. Our experienced front office staff often will know many specifics about various plans.  If you have any doubts about coverage, they will be happy to assist you.

Is My Insurance In Network with Rex?

When you call to schedule your appointment, our intake staff will be able to answer questions about your in network status. We do encourage you to call your insurance company to verify this information. If you are told you are out of network by any insurer, please call us directly to verify that information.  Occasionally, we find that some insurance companies may give you erroneous information about your in network status with Rex Outpatient Rehabilitation.

How Do I Check on My Coverage?

For information about your insurance eligibility and benefits (co-pays, co-insurance, deductibles and any financial responsibility you may have, please take the following steps:

  • Review the information on your insurance card and plans benefits information
  • Call your employer’s Benefits Manager for details about specific coverage
  • Contact your insurance company for details or concerns about your specific coverage

Does Rex Outpatient Rehabilitation Bill as a Hospital Based Clinic?

For all insurances except for Blue Cross Blue Shield of North Carolina (BCBSNC), we bill as a hospital based clinic.  For BCBSNC, we bill our services as an “office visit”. This may change your financial responsibility.  Please call us if you have any questions. 

Will My Insurance Pay if I Self Refer to Outpatient Rehabilitation?

The State of North Carolina is a direct access state, which means you can refer yourself to outpatient physical, occupational, and speech therapy.  Most insurances require a physician referral for payment, however.  One notable exception is BCBS of NC, who will pay for a self referral to physical therapy services without a physician referral.  Please consult your individual insurance plan to determine the need for a referral for our services or call one of our offices.

Will I Need to Pay My Co-pay or Co-Insurance at Each Visit?

We collect co-payments and co-insurance at the time of service for most insurances.  There are some exceptions, such as Medicare with Secondary, Medicaid, and Worker’s Compensation cases. 

What if I am Unable to Pay at Each Visit?

If you are unable to pay your co-pays or co-insurance at the times of service, please contact the Rex Healthcare Patient Financial Counseling Office at (919) 784-7641 to arrange a payment plan or discuss financial assistance programs that may be available.

Is There a Discount For Self Pay Patients?

All uninsured, self-pay, and non-covered benefits will be entitled to an automatic discount of 40%.

How do I request an itemized statement?

Rex Outpatient Rehabilitation bills are not usually itemized.  To receive an itemized statement, please call Rex Healthcare’s automated line at (919) 784 7677.  Leave your name, account number, date of service and phone number.  Your request will be processed within two business days.

FOR ANY QUESTIONS ABOUT A BILL YOU RECEIVE FROM REX, PLEASE CALL THE BILLING CUSTOMER SERVICE DEPARTMENT AT (866) 687-7674