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Financial Assistance Program

Rex Healthcare is committed to providing the best health services to everyone in the communities we serve - regardless of their ability to pay. Rex has established the Patient Financial Assistance program to provide financial assistance to our patients in need. Please carefully review criteria below:

The following areas currently accept Patient Financial Assistance:

  • Rex Hospital Inpatient and Outpatients and Emergency room services
  • Rex Express Care locations
  • Rex Rehabilitation and Nursing Care Centers of Raleigh and Apex (short term)
  • Rex Transport
  • Rex Senior Center
  • Rex Heart and Vascular Specialists
  • Rex Thoracic Specialists
  • Rex Outreach Lab

Only medically necessary Rex Hospital services are eligible for charity care consideration. 

Hospital services do not include: services provided by other physicians, radiologists, pathologists or medical professionals who may have treated the patient at Rex Hospital. Elective cosmetic and bariatric procedures are not eligible for charity care.

Hospital services include: Rex Hospital inpatient, outpatient and emergency room services, Rex Express Care locations, Rex Rehabilitation & Nursing Care Centers of Raleigh and Apex (short term only), Rex Transport, Rex Heart & Vascular Specialists, Rex Thoracic Specialists and Rex Outreach Lab.  Hospital services do not include services provided by other physicians, radiologists, pathologists or medical professionals who may have treated the patient at Rex Hospital. Elective cosmetic and bariatric procedures are not eligible for charity care. 

Uninsured Discount (does not apply for case rates, bariatric and premium lens procedures and the full rate is due at registration)

Community Care Discount Program

The Community Care Discount extends discounted health care to those who may not be able to access or afford medical insurance either individually or through their employer. The program also assists insured patients who receive services that are medically necessary, but uncovered. The program provides a 35 percent discount for most self-pay patients’ accounts.

If you feel you may qualify or have any questions about financial assistance that may be available to you, please contact a UNC Health Care financial services representative at (919) 966-3425, (866) 704-5286 or visit them in our Patient Financial Services  Office located in the patient tower entrance at Rex Healthcare, 4420 Lake Boone Trail, Raleigh, NC 27607, Monday - Friday, 9 a.m. - 5 p.m., Saturday and Sunday, closed. You may also email us at rexbilling@rexhealth.com.

UNC Healthcare Systems Charitable Care Guidelines

Patients must complete a formal application for charitable care to receive medically necessary services from UNC Health Care Systems.

  • Application for charitable care will be processed when all insurance benefits and/or financial aid from third party payors, state and federal assistance programs, charitable or endowment funds have been exhausted.
  • Charitable care will be available only for medical services that are reasonable and necessary for the diagnosis and treatment of illness or injury. Services that are considered cosmetic or patient convenience do not qualify for charitable care.
  • The Patient Financial Services Office will render determination of eligibility in writing within fourteen days of receipt of the completed application. Patients denied charitable care may appeal the decision in writing to the Charitable Care Appeal Committee.  

Monthly Payment Plans (does not apply for case rates, bariatric and premium lens procedures and the full rate is due at registration)

Rex provides a monthly installment plan to all patients who request one. Qualifying individuals may elect a tailored no-interest payment plan designed to fit their budget within the following guidelines:

  • Up to $200 - 4 months
  • $201 to $500 - 5 months
  • $501 to $1,000 - 12 months
  • $1,001 to $2,500 - 24 months
  • $2,501 to $5,000 - 36 months
  • $5,001 and over - 48 months

Customer Service Advocates

Our professional customer service advocates assist patients in determining eligibility and obtaining available coverage from Medicaid, Medicare and other available sources of healthcare coverage.

Capital Care Collaborative

Rex Healthcare is a partner in the Capital Care Collaborative, a Wake County program designed to coordinate care for the uninsured and to get patients into the most appropriate and cost-effective venue for care.

Capital Care Collaborative

3921 Sunset Ridge, Suite 300
Raleigh, NC 27607

Patient Financial Assistance

Eligibility program is as follows:

100 percent when the income is equal to or less than 250 percent of the poverty guidelines.

Forgiveness of Debt 2014 Federal Poverty Guidelines Traditional Charity Care 100% of past and 6 Months Future (some exceptions apply)
% of Federal Poverty Guidelines   < = 250%
Family Size of 1 $11,670 $29,175
Family Size of 2 $15,730 $39,325
Family Size of 3 $19,790 $49,475
Family Size of 4 $23,850 $59,625
Family Size of 5 $27,910 $69,775
Family Size of 6 $31,970 $79,925
Family Size of 7 $36,030 $90,075
Family Size of 8 $40,090 $100,225
For families/households with more than 8 persons, add $4,060 for each additional person    

  

 

UNC Health Care Systems reserves the right to amend the policies and procedures set forth on this page in its sole and absolute discretion. The existence of these policies and procedures do not create any legal right for the benefit of any person. In short, while UNC Health Care Systems remain committed to helping those in need, it must reserve its right to adapt its policies and procedures as circumstances warrant. UNC Health Care Patient Financial Services will make ultimate decisions regarding the application of these policies and procedures.