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Patient Satisfaction Surveys

Because quality goes beyond measuring clinical care, we feel it is important to know how our patients feel about their care. Excellent quality and service are top priorities at Rex Healthcare and our patient satisfaction scores rank among the highest in the nation. By participating in a program that compares our patient feedback to national data, we can improve our overall quality of care.

Rex Healthcare's utilization of Professional Research Consultants (PRC) and Hospital Consumer Assessment of Healthcare Provider Systems (HCAHPS) is driven by our mission to provide excellent care for patients and their families. Rex strives to ensure patients and their loved ones experience this high quality care whenever Rex has the opportunity to care for them. Rex Healthcare raises the bar on patient satisfaction and quality standards by simultaneously conducting the PRC survey and the HCAHPS survey.

Rex Healthcare commissions Professional Research Consultants (PRC) to measure patient satisfaction through one of the highest patient satisfaction survey benchmarks.

PRC Patient Satisfaction -October 2009 - September 2010

Overall Quality of Care


Likelihood to Recommend
Rex Healthcare


99%
(Total - Excellent, Very Good, Good)

98%

The HCAHPS survey program allows the public to compare inpatient satisfaction survey scores among more than 3,700 hospitals nationwide.

Higher percentages are better (some of the recommended care given to patients only if appropriate.)

HCAHPS April 2009- March 2010

Overall Hospital Rating

Willingness to Recommend

Rex Healthcare

75%

82%

United States Average

67%

69%

Note: PRC and HCAHPS scores appear different due to the difference in methodology. PRC surveys 9,000 inpatients and outpatients a year, while HCAHPS surveys more than 300 inpatients. In addition, the two surveys use different scales.

For more information, or if you have questions about HCAHPS or PRC visit these web sites: