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How to Request Films and images

Formerly known as the film library, the Imaging Service Center has been fully renovated to include the latest technology available for management and distribution of your films and images.

Our highly trained staff is pleased to provide customers with quick delivery of images and reports per their preference of CD, film, fax, phone and/or remote access (inquire for details). We ask that you give us 24 hours notice for image request, if possible.

Method 1: Patients Can Call Us

Should a physician ask you to pick up a copy of your images, our Radiology Imaging Service Center can be reached at (919) 784-3023.

If you have had multiple radiologic exams performed at Rex Healthcare, we'll need to know which specific test you need copies of, as well as the name and practice of the requesting physician.

Your images will be packaged and available for pickup in the Main Radiology waiting area. For your security, you will be asked to sign a medical records release form. If you prefer, these studies can be mailed utilizing the United States Post Office to the physician's office (delivery time usually 5-10 working days) and in some instances sent by local courier services (delivery time of 1-3 days).

Method 2: Physicians Can Call Us

Our Radiology Imaging Service Center can be reached at (919) 784-3023.

In order to properly process your request for images, we may ask for the following patient information: patient's full name, social security number, date of birth, type(s) of studies needed and the dates they were performed.

Indicate the date exams will be needed, and whether the images will be picked up or if they need to be mailed to you. These studies can be mailed utilizing the United States Post Office to the requesting physician's office (delivery time usually 5-10 working days) and in some instances sent by local courier services (delivery time of 1-3 days).

Method 3: Physicians or Legal Representatives Can Fax Us

Our fax number in the Radiology Imaging Service Center is (919) 784-3497.

In order to properly process your request for images, we ask that you provide the following patient information: patient's full name, social security number, date of birth, type(s) of studies needed, the dates they were performed, and a signed medical records release form. We will also need requester's full name, address and phone number.

These studies can be mailed utilizing the United States Post Office to the requesting physician's office (delivery time usually 5-10 working days) and in some instances sent by local courier services (delivery time of 1-3 days).

Important Information About Films and Images

Images stamped "Copies - Do Not Return" may be kept by the requesting physician or given to the patient for them to keep. If returned, they will be discarded.

Original images will be stamped "ORIGINALS - Return by [date]." These images are NOT duplicates and must be returned to Rex Healthcare.

Radiographic images may be loaned to the patient, or legal representative, free of charge for a period not to exceed 30 days. It is also possible for a patient to purchase a copy of their exams for their own personal records, please call for pricing. (Payment required prior to or at time of pick-up). Radiology reports may be faxed directly to a requesting physician's office.

Hours of Operation

Monday through Friday: 7 a.m. - 5 p.m.

Contact Us

(919) 784-3023
(919) 784-3497 fax