Notice of Privacy Practices (HIPAA)
In accordance with the Health Information Portability and Accountability Act (HIPAA), which requires that each medical practice prevent unauthorized access to “Protected Health Information” or PHI, we have posted a copy of our Privacy Practices for you to read. You are encouraged to ask any questions you may have regarding our HIPAA policy at REX Digestive Healthcare.
Notice of Privacy Practices
Medical Records Request
If you would like a copy of your records sent to another provider, or if you would like us to obtain your records from another provider, you must sign a release.
Medical Release Authorization
For prescription refills, please call your pharmacy and they will contact us. Please note that refill requests can only be completed during office hours and it may take 48 hours for refills to be sent to your pharmacy.
After hours, you can reach the physician on call by dialing the centralized scheduling line. Press 1 when prompted, and this will connect you to the answering service.
Contact us today to schedule an appointment.
Office Visit Cancellation Policy
Please be prepared to pay co-payments and deductibles (if applicable) at time of service. Your appointment will be rescheduled if you do not have your copay.
A $25 cancellation fee will be charged if you do not call to cancel appointments 24 business hours in advance.
Please bring all of your insurance cards and medications to every appointment.
Please see our list of insurance plans accepted.
Procedure Cancellation Policy
Due to the inability of REX Digestive Healthcare to schedule another patient if adequate notification is not given to cancel or reschedule a procedure, we reserve the right to charge a fee of $150.00. A missed procedure is defined as a failure to show for your scheduled procedure or a cancellation/reschedule within less than 2 business days prior to the procedure time.
We request that you notify us as soon as you are aware of your inability to keep your appointment so that we may schedule another patient for that procedure time. When calling to reschedule or cancel a procedure, you can reach us at (919) 791-2040, and one of our nurses will handle your request. Please leave a detailed message if our nurses are busy helping other patients, and we will return your call promptly.
It is important that any reschedule/cancellation notice be called to the above number at REX Digestive Healthcare. Do not contact Raleigh Endoscopy Center or UNC REX Hospital as REX Digestive Healthcare will notify them of any changes. Failure to contact Digestive Healthcare could result in a late cancellation fee of $150.00.
It is our priority to offer quality care to our patients, and this policy will ensure that we can accommodate all patients’ needs efficiently. Thank you for your assistance and for choosing REX Digestive Healthcare for your medical needs.
Prompt Pay Policy
Please review our Prompt Pay Policy for information regarding payment without insurance.
Prompt Pay Policy