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Information for New Patients

Thank you for choosing Rex Primary Care of Cary. We want to take this opportunity to welcome you as a new patient to our practice. Below are a few items that will help you familiarize yourself with our practice and let you know what to bring on your first visit.

Your First Visit

Medical Records

Please request your medical record be sent to our office prior to your visit or bring records with you. Be aware it may take several weeks for your records to reach us. Enclosed is an Authorization for Release of Information form and mail/fax/drop off at your previous physician's office.

Arrival

Please arrive 30 minutes before you appointment. This will allow us time to make sure all the forms are completed and all your information is available for the physician.

What to Bring

Please bring the following items with you:

  • Photo ID
  • Health insurance card(s)
  • Copay, co-insurance or deductible
    • We accept cash, checks, Mastercard, Visa, and Discover Card)
  • You current medications
    • Bring the bottles of medication, including vitamins and over the counter medication you are currently taking
  • Names of all other physicians (e.g., cardiologist, gynecologist, dermatologist, etc) that you regularly see
  • Completed forms

Narcotics/Pain Medications

Narcotics or opioids will not be filled at initial new patient appointments. However, anyone determined by our physician to need narcotics for short-term pain relief will be required to sign and adhere to our pain management agreement. This agreement ensures that the physician and patient have an understanding about the issues involved with taking and monitoring pain medication. Additionally, if it is considered necessary, patients will be referred to a pain clinic for long term narcotic management.

General Practice Information

Hours

Our practice is open from 8:30 am - 5:00 pm Monday through Friday, and closed for lunch from 12 pm - 1 pm each day.

Location

Our office is conveniently located on the Rex Healthcare of Cary campus at the corner of Cary Parkway and Lake Pine Drive, 1515 S.W. Cary Parkway, Suite 200.

Late Arrivals

Patients who are late will be either asked to reschedule or if our schedule permits, may be seen as a walk in after all scheduled appointments.

Cancellations/Rescheduling

If you need to reschedule or cancel your appointment, we require a notice of 24 hours.

Medications

When you need refills, please notify your pharmacy at least two days in advance to avoid a delay. Your pharmacy will contact our office electronically. Prescriptions for some medications must be picked up at the office.

Again thank you for choosing us as your primary care provider, and we look forward to providing you with excellent care and service.