Published on April 17, 2018

UNC Health Care Unveils Virtual Care Service, UNC Urgent Care 24/7

New service allows convenient and affordable access to medical care around-the-clock

Multiple devices displaying UNC Urgent Care 24/7 appRALEIGH, N.C. – April 17, 2018 – UNC Health Care has introduced a new virtual care service called UNC Urgent Care 24/7 to provide easier access to physicians via phone, tablet or computer.

The service costs $49 or less per visit, depending on insurance. It offers simple, convenient and around-the-clock care from anywhere in North Carolina for non-emergency medical issues. Appropriate conditions include allergies, coughs, fever, headaches, nausea, insect bites, pink eye, sore throat, rash, vomiting and more.

“This innovative virtual technology fits with our mission of providing care to all North Carolinians at any time,” said Dr. Bill Roper, CEO of UNC Health Care. “We expect that this service will increase access to affordable urgent care, especially in underserved and rural parts of our state. We firmly believe that the future of medical care has to include more telehealth options.”

UNC Urgent Care 24/7 has been available for co-workers at UNC Health Care for a couple of months, and is now available to the general public. The program is offered through MDLIVE, the nation’s leading provider of virtual medicine services and software.

A virtual care doctor connects with patients by phone or Internet through a private and secure connection. The physician can diagnose problems, recommend treatment and write prescriptions when appropriate. Patients with true emergencies, including chest pain, should still go to a hospital emergency department.

To register and create a free UNC Urgent Care 24/7 account, visit or visit the Apple App and Google Play stores to download the app to a smartphone or tablet.

To watch a video about UNC Urgent Care 24/7, click here. For more information, including frequently asked questions, click here or call 888-909-9681.