Visitor Guidelines
NICU at UNC Health Rex:
- Parents (including same sex partners) are essential partners with the healthcare team in caregiving and decision making for their infants. They are welcome to be with their infant 24 hours per day, 7 days a week.
- Siblings: As we move past cold and flu season, we’re carefully revising our visitation guidelines. Effective April 25, 2025:
- Siblings of NICU patients may visit on Wednesdays and Saturdays, between the hours of Noon (12 p.m.) and 6 p.m.
- Visits are limited to one hour per day and a parent or legal guardian must be present.
- Siblings under the age of 13 will require a temperature check by a staff member. The temperature must be less than 99 degrees (< 99°F) to enter.
- With parent approval, grandparents and other designated support persons may visit the infant without parents present. A government issued photo ID must be presented at each visit.
- Extended family and other visitors ages 13 and older may visit when accompanied by the infant’s parents. Two (2) visitors may be present at a time. Visitation hours are 7:30 a.m. – 6:30 p.m. and 7:30 p.m. – 6:30 a.m. daily.
- To maintain privacy and ensure safe care transitions, only parents may remain in the NICU during shift change (6:30 – 7:30 a.m./p.m.).
- During cold and flu season (Oct. – April) visitation will be limited to parents, grandparents and healthy twin or triplet siblings of the infant.
Questions? Ask a NICU/Level II Nursery Nurse or call 919-784-3003 (main campus) or 984-960-1550 (Holly Springs).
Neonatal Intensive Care Unit
Coordinated Care for Your Baby
All parents hope that their baby will be born healthy and without complications. In the event that your infant does require more than routine care, you can count on the neonatal specialists in our Level IV, Neonatal Intensive Care Unit.
Our team recognizes the value of empowering families in their most important role as parents. During your baby’s stay in the NICU, you can expect mutual collaboration, close communication, and individualized care and support.
Through our multidisciplinary approach to care, neonatal patients also have access to radiologists, community support specialists, physical therapists, nutritionists and social workers.
Neonatology Services
Each year, our neonatology team cares for 450 to 500 newborns with critical or special care needs that are diagnosed during pregnancy or discovered upon delivery.
Our neonatology services include:
- Pre-birth consultations for high-risk pregnancies with neonatologists
- Neonatologist attendance at high-risk deliveries
- 24/7 specialized neonatal inpatient care by neonatologists, nurse practitioners, neonatal nurses and respiratory therapists
- Ongoing care for babies in the NICU
- Newborn hearing screenings
- Well baby exams
- Coordination with primary pediatricians, specialists, case managers, and community support services
- Family Advisors (consisting of former NICU parents) that provide support to families with a baby in the NICU
- Immediate medical care by a specialist (Neonatologist or Neonatal Nurse Practitioner) when they are needed
Neonatology services are available on-site 24 hours a day, allowing parents to take comfort in the fact that their children are receiving around-the-clock care.
